Privacy Policy

The website operator processes personal data in accordance with Regulation (EU) 2016/679 (GDPR) and applicable laws of the Slovak Republic. This policy explains what personal data we collect, for what purpose, how long we keep it, and what rights you have.

1. Introduction

The controller is Service PRO. For questions, contact us at ddd.dispecing@gmail.com.

2. What personal data we process

Through the contact form we process:

• name and surname,
• email address,
• phone number,
• cookies for analytics.

3. Purpose of processing personal data

We process personal data only for clearly defined purposes.

• handling inquiries sent via the contact form,
• communication related to requested services,
• direct marketing (newsletter and offers) only if you opt in.

4. Legal basis

Each purpose has its own legal basis under GDPR.

• Inquiry processing and follow-up communication: GDPR Art. 6(1)(b) (pre-contractual steps) and Art. 6(1)(f) (legitimate interest in customer communication).
• Marketing emails (newsletter and offers): GDPR Art. 6(1)(a) (consent).
• Technical logs and basic security: GDPR Art. 6(1)(f) (legitimate interest in website security).

5. Personal data retention

Inquiry data is stored for up to 24 months after the last communication. Marketing consent data is stored until consent is withdrawn, at the latest 24 months after the last interaction. Data can be kept longer only when required by law.

6. Processors and recipients

We use trusted processors to operate the website and communication.

• Cloudflare (website infrastructure and security),
• Airtable (inquiry records and CRM),
• Mailing tool provider (newsletter distribution).

7. Transfers outside the EU

Some providers may process data outside the EU/EEA. In such cases, we rely on GDPR transfer safeguards, especially Standard Contractual Clauses (SCCs) and additional technical and organizational measures.

8. Data subject rights

You have the right to access, rectify or erase personal data, restrict processing, object to processing, data portability, and to withdraw consent at any time.

• Access to personal data,
• Rectification or erasure of personal data,
• Restriction of processing,
• Objection to processing,
• Data portability,
• Withdrawal of consent at any time.

You can exercise your rights by contacting the controller. The controller has taken appropriate technical and organizational measures to protect personal data from loss, misuse, or unauthorized access.

9. Contact for data deletion

To request deletion of your data or withdraw consent, contact us at ddd.dispecing@gmail.com. Please include the email or phone used in the inquiry so we can locate your record.

10. Cookies

The website uses cookies to ensure proper functioning and for analytical purposes (tracking traffic and user behavior). You can adjust or disable cookies in your browser settings.

11. Final provisions

The controller reserves the right to update this privacy policy. The current version is always available on this website.